North East housing provider, North Star Homes Group has awarded a new 5-year heating servicing and maintenance contract to heating and renewable specialists 0800 Repair.
The £2.5 million contract will see 0800 Repair deliver heating services to North Star’s 3,500 homes across the Tees Valley, North Yorkshire, County Durham, and Tyne and Wear areas. 0800 Repair will deliver a fully compliant, 24/7 heating service including annual statutory servicing, landlord gas safety record, safety checks and responsive repairs.
The contract was awarded via a competitive tender using ProcurePlus’ Installation and Repair Framework – North East, Yorkshire and Humberside 2024 Lot 5 – Heating. The framework includes regionalised Lots for the North East and for Yorkshire and Humberside and includes all heating and maintenance works.
The firm which specialises in insulation, heating and renewable energy solutions for homes across the UK has been delivering heating repairs services to North Star’s customers for the last four years, with a great first time fix rate on repairs and over 90% customer satisfaction score across both workstreams.
Michael Pallister, Operations Director at 0800 Repair, said: “We are delighted to have been awarded a place on North Star’s framework with a contract for the next five years. We are very passionate about supporting and working in collaboration with our landlord partners across the North East and we look forward to working with North Star’s customers who have reported high levels of satisfaction with our service.”
Adam Pearce, Head of Property and Compliance at North Star Housing Group, said: “We are pleased to award this contract to 0800 Repair following a competitive procurement process. They have already demonstrated strong performance delivering heating repairs for our customers, with high satisfaction levels and a strong first-time fix rate. This new contract will ensure our homes remain safe, warm and fully compliant, while continuing to provide a responsive and reliable service for our customers.”